Privacy Policy | CareKori

CareKori App/ Website (hereinafter referred to as 'we', 'us', or 'our') takes the privacy of its users very seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use the CareKori Platform and its associated services (collectively the 'Services').

Definitions

App:

The CareKori mobile application is available for download on various app stores.

Website:

The website dedicated to CareKori to provide its services.

Platform:

It shall mean and include the digital healthcare ecosystem operated by CareKori, comprising its mobile application, website, and any other associated digital interfaces, through which Users may access and avail various healthcare-related services, including but not limited to telemedicine consultations, pharmaceutical and medicine delivery, diagnostic testing, health and wellness packages, and any other features,content, or services made available by CareKori from time to time.

Personal Information:

This includes information that can be used to identify you as an individual such as your name, email address, phone number, date of birth, gender and location.

Medical Information:

This includes information about your health history, current health conditions, medications, allergies and other health data you provide during consultations or by uploading documents.

Services:

CareKori App, website and all associated services including appointment scheduling, doctor consultations, medication management tools and health information resources.

Third-Party Service Providers:

Companies that support us in operating the App and Services, such as medicine delivery partners, data analytics providers and customer support platforms.

Users:

Individuals who access and use the CareKori App to avail the Services. This includes patients seeking consultations, medication delivery or health packages.

What Information We Collect

We collect two types of information through the CareKori App:

Personal Information:

This includes but not limited to information that can be used to identify you directly or indirectly, such as your name, email address, phone number, date of birth, gender and location. We collect this information when you register for an account, schedule appointments, order medication refills or communicate with healthcare professionals through the App/ website.

Medical Information:

This includes but not limited to information about your health history, current medical conditions, medications, allergies, immunizations, test results, in case of maternity or pregnancy care, we collect period data and other health data. We collect this information when you create a profile, complete health questionnaires or consult with healthcare professionals through the App/ website.

We may also collect some non-personal information automatically when you use the App/ website, such as your device type, operating system, IP address and browsing activity within the App/ website. This information is used to improve the functionality of the App/ website and personalize your experience.

How We Use Your Information

We use your information to provide and improve the Services, including:

Facilitate telemedicine consultations with healthcare professionals.

Process medication orders and manage deliveries.

Provide health information resources and educational materials.

Send appointment reminders and health updates.

Respond to your inquiries and provide customer support.

Conduct research and development to improve the Services.

Comply with legal and regulatory requirements.

Access to user information is restricted/limited to authorized personnel who require it for service and/or delivery.

Sharing Your Information:

We may share your information with third-party partners to provide the Services, such as:

Licensed healthcare professionals who provide consultations through the App.

Medicine delivery partners who fulfill medication orders.

Diagnostic and hospital partners who provide testing and treatment services.

Data storage and processing providers.

We will only share your information with third-party partners who have agreed to comply with strict data security and privacy standards as per the laws and regulations. We will never share your information with third-party partners for marketing purposes without your explicit consent.

Your Choices

You have choices regarding your information:

Access and Update Your Information:

You can access and update your personal information through the settings menu in the App.

Control Your Communications:

You can opt out of receiving promotional communications from CareKori by adjusting your notification preferences in the App settings. You cannot opt out of receiving important service-related communications such as appointment reminders.

Delete Your Account:

You can delete your account and all associated information by contacting CareKori customer support.

Data Security and Retention:

CareKori understands the importance of protecting your personal and medical information. We are committed to implementing robust security measures to safeguard your data from unauthorized access, disclosure, alteration or destruction. Here's a detailed breakdown of our data security practices and retention policy:

Security Measures

Secure Data Storage:

We store your information on secure servers that utilize industry-standard encryption protocols both at rest and in transit. This encryption scrambles your data, making it unreadable to anyone without the proper decryption key.

Access Controls:

We implement strict access controls to limit access to your information only to authorized personnel who require it to fulfill their job duties related to providing the Services. These controls include multi-factor authentication and granular permission levels.

Regular Security Reviews:

We conduct regular security assessments and penetration testing to identify and address any potential vulnerabilities in our systems. We also stay updated on the latest security threats and implement necessary safeguards to mitigate them.

Employee Training:

Our employees are trained on data security best practices to ensure they handle your information responsibly.

Data Retention:

We retain your information for as long as necessary to achieve the following purposes:

Providing the Services:

This includes facilitating telemedicine consultations, processing medication orders and managing your health information for ongoing care.

Fulfilling Legal and Regulatory Requirements:

We may be required by law to retain your information for a certain period, such as for tax or healthcare recordkeeping purposes.

Resolving Disputes:

We may need to retain your information for a reasonable period to resolve any disputes that may arise.

Improving the Services:

We may use anonymized and aggregated data to analyze usage trends and improve the functionality and user experience of the CareKori App and Services.

Once we no longer have a legitimate business need to retain your information, we will delete it securely using industry-approved methods. This may involve data wiping or physical destruction of storage media.

Transparency and Accountability

We are committed to transparency regarding your data privacy. You have the following rights regarding your information:

Access your personal information through the settings menu in the App.

Request correction or deletion of your information by contacting CareKori customer support at Email: info@CareKori.com

Object to the processing of your information, subject to applicable legal and regulatory requirements.

Children's Privacy

The CareKori App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at Email: info@CareKori.com . We will delete such information from our systems upon verification.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements. We will post any changes on the CareKori App/website and notify you by email (if you have provided us with your email address) or notification or other means of communication. You are encouraged to review this Privacy Policy periodically to stay informed of any updates.

BY USING THE CAREKORI APP AND SERVICES, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING:

Collection, Use, Disclosure and Retention:

You consent to the collection, use, disclosure, and retention of your information as described in this Privacy Policy. This includes your personal information and medical information, which are essential for providing you with the telemedicine consultations, medication delivery, health packages, and other Services offered by CareKori.

Compliance with Laws and Regulations:

The App/website owned by CareKori is primarily designed for the users of Bangladesh. CareKori adheres to all applicable laws and regulations regarding data privacy and security, including the Information and Communication Technology Act (2006) and any other relevant data protection legislation in Bangladesh. We will update our practices as these laws evolve to ensure your information is protected.

Cross-Border Data Transfers:

Your information may be transferred to and processed in countries other than Bangladesh. These countries may have different data protection laws. However, we will take all necessary steps to ensure that your information is transferred in accordance with applicable law and receives an equivalent level of protection.

Security Measures:

You acknowledge that CareKori implements industry-standard security measures to safeguard your information, as detailed in the "Data Security and Retention" section of this Privacy Policy.

This Privacy Policy constitutes the entire understanding between you and CareKori regarding your privacy of using the CareKori App/website. If you have any questions about this Privacy Policy, please contact us at email: info@CareKori.com,